Refund and Return Policy

Last updated: 29 October 2026

At Drooze, we want you to feel good about what you wear. If something isn't right with your order, we're here to help.

Returns and exchanges

Our products may be made to order. We generally do not accept returns or exchanges for a change of mind, personal preference, or incorrect size selection.

Please review the product description and size guide carefully before placing your order. This policy does not limit any rights or remedies available to you under applicable law.

Damaged, defective or incorrect items

If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 7 days of delivery.

Include your order number and clear photographs showing the issue. An unboxing video is helpful where available.

We'll review the details and, if the issue is verified, arrange an appropriate resolution, such as a replacement or refund, in accordance with applicable law.

Please contact us before returning an item so we can guide you through the process.

Missing or lost orders

If your order hasn't arrived within the expected delivery period, contact us with your order number. We'll investigate with the relevant fulfilment or shipping provider and advise you on the next steps.

Refunds

Once a refund is approved, it will generally be processed to the original payment method where possible. The time it takes to appear in your account depends on your payment provider or bank.

Contact

For assistance, email [email protected] with your order number and a description of the issue.